Troubleshooting Connector Validations
  • 1 Minute to read
  • Contributors
  • Dark
    Light
  • PDF

Troubleshooting Connector Validations

  • Dark
    Light
  • PDF

Validation Messages Stages Troubleshooting Instructions
Configuration Error Configuration Re-check the configurations
Request Failed Authentication
  1. Check connectivity
  2. Check Proxy
Request Failed / Unable to connect Fetch Logs
  1. Check Connectivity
  2. Check Proxy
  3. Check permissions / whitelisting pre-requisites
Request Failed - response code: {res.status_code}, reason: {res.reason}
Multiple Stages
  1. Check credentials,
  2. Check according to the response code and reason
File Type not supported Fetch Logs Check filetypes on respective cloud storage, allowed filetypes are (.json.gz, .log.gz, .txt.gz, .gz, .json, .txt, .log)
Request Timeout Validation
  1. Internal config validation timeout
  2. Retry after sometime
Unknown Error Validation Contact support with log snapshots of components.
Unable to connect Configuration Check for valid port within valid port range
Unable to connect Authentication
  1. Check Connectivity
  2. Check proxy
  3. Check permissions / whitelisting pre-requisites
Credentials error Configuration Check if credentials used in configurations are valid and in correct format
Log reading error Fetch Logs Data not readable
Log listing error Fetch Logs
  1. Check connectivity
  2. Check proxy
  3. Check permissions / whitelisting pre-requisites

Was this article helpful?

What's Next