This document includes troubleshooting recommendations and procedures that can help you solve problems arising from the configuration and usage of connectors.
Perform the following checks:
- Ensure the following prerequisites are met.
- Connectivity with AWS S3 bucket using valid credentials Creating an IAM user in your AWS account
- The policy created is in json key type while creating IAM User. Access Policies- JSON Method
- The users associated with the IAM user or role have the correct permissions to access Amazon S3. How to restrict amazon-s3 bucket access to a specific IAM role?
- Check connectivity between Client and Amazon S3 server, if duration remains idle for 20 seconds or longer, the connection is closed. Connection-Timeout-Error
- Check if AWS S3 Endpoint URL is reachable, if connection is unsuccessful, an error prompts displaying Could not connect to the endpoint URL. In such scenario,
- Confirm that you are using the correct AWS Region and Amazon S3 endpoint.
- Verify your network can connect to the Amazon S3 endpoints.
- Verify your DNS can resolve the Amazon S3 endpoints issue.
- Verify your network firewall allows traffic to Amazon S3 endpoints, the port that you are using for Amazon S3 traffic.
- Check if a firewall or the network could be preventing inbound traffic to any AWS service.
- Verify if the credentials entered are proper while configuring the AWS S3 bucket on the Console.